CIMOSX VSM Motorcycle Dash Cam 2K Front and Rear Dual Recording｜Support CarPlay/Android Auto｜BSD Blind Spot Monitoring｜Tire Pressure Monitoring｜6.25" HD IPS Waterproof Touch Screen｜GPS Track Recording｜Wireless WiFi Preview

Warranty Policy

At CIMOSX, we are committed to delivering reliable, high-quality motorcycle streaming systems and auto accessories. To reinforce this commitment, we provide every customer with a clear and fair warranty policy. This ensures that you can enjoy your product with complete peace of mind, knowing that our support continues long after your purchase.

Warranty Duration: All CIMOSX products come with a 12-month limited warranty from the date of delivery. During this period, if any product issue is caused by manufacturing defects or quality problems, we will take full responsibility for repairs or replacement. To make the process worry-free, CIMOSX will cover all shipping and handling costs associated with valid warranty claims.

Coverage Scope: Our warranty covers any defects in materials, components, or workmanship that affect the normal operation of the product. This includes camera modules, GPS units, display screens, wiring systems, sensors, mounts, and other key accessories. Software and firmware-related malfunctions that prevent the proper use of essential functions are also covered. Whether you use our dashcams, radar detection systems, or related accessories, we stand behind the performance of every product.

Exclusions: While we are confident in our quality, there are certain situations that are not included in the warranty. Damage caused by accidents, misuse, neglect, improper installation, unauthorized modifications, or third-party repairs will not be covered. Normal wear and tear, cosmetic scratches, and natural battery capacity reduction over time are also excluded. Furthermore, issues that arise from using incompatible third-party accessories or from extreme environmental conditions beyond the stated specifications are outside warranty coverage.

Claim Procedure: To make a warranty claim, customers should first prepare their proof of purchase, such as an order number or receipt. Next, it is helpful to provide photos or videos that clearly show the product defect or malfunction. Claims can be submitted directly by emailing info@cimosx.com with the subject line “Warranty Claim.” After submission, our support team will review the details, guide you through initial troubleshooting if necessary, and confirm whether the issue qualifies for warranty service. Once approved, we will send you prepaid return instructions or direct you to the nearest authorized service partner.

Resolution: After receiving the product, our technicians will inspect it thoroughly. If the defect is verified, we will repair the unit or provide a replacement. All costs for return shipping, repairs, and re-delivery of the replacement unit are fully covered by CIMOSX in the case of genuine quality-related issues. We strive to complete the process quickly so that customers experience minimal downtime.

Additional Terms: Warranty service applies only to products purchased directly from CIMOSX or from authorized resellers. Products purchased second-hand or from unauthorized sellers may not qualify for free warranty service, although paid repair options may still be available. Please also note that while we take great care of your product, CIMOSX is not responsible for data loss, so we recommend that you back up your recordings before sending any unit for service.

Customer Support: We value our relationship with every rider who chooses CIMOSX. That is why our support team is available to help you with setup, firmware updates, troubleshooting, and warranty service. You can reach us anytime by email at info@cimosx.com. Our goal is not only to fix product issues but also to ensure that you always ride with confidence and clarity.

Conclusion: With our 12-month warranty, CIMOSX guarantees a worry-free experience. If any defect arises due to quality issues, we cover all shipping, return, and replacement costs. This warranty reflects our promise of trust and reliability. By choosing CIMOSX, you are choosing a brand that stands behind its products and puts riders first.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.